Custom Business Software
Standard software asks your team to change how they work. We start from proven product cores and adapt them to your business. You get your own codebase on your own server, and it changes only when you decide.
Why it matters
Off-the-shelf products are built for the average customer. That works for many businesses, but it falls short when your process is what makes you competitive.
Your process is the advantage
How you quote, plan production or serve customers may be the reason customers choose you. Forcing it into a template removes that edge.
Workarounds pile up
When software doesn't fit, teams fall back on Excel, paper and WhatsApp, and the system stops being a reliable record.
Updates you didn't ask for
Shared platforms change on the vendor's schedule. A redesign can break a workflow your team relies on every day.
Paying for what you don't use
Large suites charge for modules and complexity designed for someone else's business.
How we work
We spend time with the people who do the work and collect the documents they use, such as job cards, challans, quotations, registers and spreadsheets. The result is a written map of your process, which you review and approve.
We compare your process with our product cores. Where our standard workflow already fits, we use it. Where your way of working is different and valuable, we customise. Where something adds no value, we leave it out.
You see the screens, fields and calculations with your own sample data before go-live. Changes are cheap at this stage, so we make sure it is right before your team depends on it.
Architecture
The infrastructure and ownership included with every MaithilOps and MaithilCRM system.
Your own codebase
A separate code repository for your business, created from our product core and then customised. Your changes never appear in another client's system.
Your own server
Your system runs on its own cloud server (VPS). It does not share computing resources with other clients.
Your own database
Your data is stored in a database used only by your company.
Your own address
Your system is reached at its own web address, secured with HTTPS.
Daily backups
Your database is backed up automatically every day, so it can be restored if needed.
Your data, your custom code
Your data belongs to you and can be exported at any time. Code written specifically for you is yours, as set out in our terms.
Releases
Your logic stays in your codebase. Business rules written for you, such as pricing, approvals, calculations and document formats, live in your repository and are recorded in its history.
Changes happen when you ask. You request a change, we confirm the scope and cost, and we release it at a time agreed with you. Nothing is changed on our schedule.
Improvements are offered, not imposed. When we improve our product core, we tell you what changed. You decide whether to take it into your system.
Security fixes are the exception. If a critical security issue affects your system, we patch it promptly and tell you what was done.
Quality
Every software system has defects from time to time. Our process is designed to keep them rare, find them early and fix them quickly.
Prevent
Automated tests cover the core workflows, and every change is reviewed before it is merged.
Check
Changes are tested against your workflows on a separate copy of your system before release.
Release safely
Releases are scheduled with you, and the previous version is kept ready to restore if needed.
Resolve
If something does go wrong, you report it directly to our engineers and we fix it as a priority.
Side by side
Shared SaaS is the right choice for many businesses. A dedicated system makes sense when your process is specific and stability matters more than the lowest monthly price.
Running your system
We don't hand over software and disappear. We run it, look after it and keep it secure for as long as you use it.
Full security & support details arrow_forwardProjects
Consultation
A conversation about your business and goals. No commitment, no charge.
Scope
We study your workflow and write down what will be built and what is out of scope.
Quote
A fixed price for setup and customisation, plus the monthly subscription for hosting and support.
Build & validate
We build in stages and you review each one with your own data.
Go live & support
Data migration, training and go-live, followed by ongoing support and changes on request.
Standard plans for MaithilOps and MaithilCRM are listed on our pricing page. Custom work is quoted separately, in writing, before it starts.
Describe your process and where it breaks down. We will recommend a product, a customised build or another option, whichever suits you best.
